Shipping policy

We ship Australia-wide. All of our skin care and retail products are available via postage!
To make an order, head to our online store or if the product you are after is not available online simply email us hello@acesoaesthetics.com.au, with your wish list, contact information and shipping address.

Delivery times provided by us are estimates. We won’t be held responsible for late deliveries or loss or damage relating to late deliveries and please ensure to provide the correct delivery address. We cannot be held responsible for incorrect delivery addresses and we cannot be held responsible for damaged items after they leave our store.

Our prices are listed in Australian dollars. GST is included in the price but shipping costs are not and will be added during the checkout process. Our prices are subject to change from time to time.

We also provide gift voucher options; digital gift vouchers can be purchase via our online booking system, which will be email to your nominated email address.  Alternately, a physical gift voucher can also be purchased and collected from our Hawthorne Clinic. Please wait for us to email you to let you know when your voucher will be ready for you to collect, this will not take longer than 1 business day.

Can I amend or cancel my order after it has been processed?

If your order has not been shipped, we can amend or cancel your order for you. Please just email us as soon as possible at hello@acesoaesthetics.com.au. If it has been shipped please refer to our refund policy page for information on how to exchange or cancel your order.